Legal

Privacy Policy

Last updated: September 21, 2026

1. Information we collect

Plain English: we collect what you give us when you ask for an estimate, request support, or chat with us: name, phone, email, address of the job, and what you need done.

Black Hawk Painting Corp ("we", "us", "our") collects information when you:

Request a written estimate: name, phone number, email, property address, and project details, including photos you choose to send.
Request support at blackhawkpaintingcorp.com/support: name, mobile phone number, your message, and whether you checked the SMS consent box.
Use the chat on our site: your name, phone number, and the messages you write.
Call or email us: your number (caller ID) or email address and the content of the conversation.

2. How we use your information

Plain English: to answer you, price the job, schedule it, keep you updated, and stand behind the work afterwards.

Respond to inquiries: contact you about your estimate or support request.
Deliver the service: schedule the walkthrough and the work, send updates, and follow up on completed jobs and warranty questions.
SMS communications: if you opted in, send customer care text messages about your request (see Section 3).

3. SMS and text message communications

If you provide your mobile phone number through our website opt-in form (at blackhawkpaintingcorp.com/support) or our chat widget, you may receive customer care and service-related SMS text messages from Black Hawk Painting Corp. These messages are non-marketing and relate to your support requests, service updates, and appointment coordination.

How we collect SMS opt-ins: We collect your mobile phone number for SMS only when you voluntarily submit it and check the consent box on our opt-in form, or when you share it during a support conversation. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.

No sharing of SMS opt-in data: Mobile phone numbers and SMS consent information collected for text messaging are not shared, sold, or rented to any third parties or affiliates for their marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers strictly necessary to deliver the messages (such as our SMS carrier), who are contractually prohibited from using it for any other purpose.

4. Information sharing

Plain English: we do not sell your information. We share it only with the tools we use to run the business, and only as needed to serve you.

We do not sell, rent, or trade your personal information. We may share information with:

Service providers: our customer relationship platform, our SMS carrier, our email provider, and other vendors necessary to fulfill your request.
Legal compliance: when required by law, court order, or to protect our rights.

5. Cookies and analytics

Plain English: essential cookies so the site works, plus basic analytics to see which pages get used. No advertising trackers.

We use a minimal set of cookies necessary for the website to function, and analytics (such as Google Analytics) to understand how visitors use the site. Analytics runs only after you accept it in the cookie notice. You can control cookies through your browser settings. We do not use advertising cookies, social media tracking pixels, or third-party marketing cookies.

6. Data security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at the address below. We will respond within a reasonable time.

8. Contact

For questions about this Privacy Policy or to exercise your data rights:

Black Hawk Painting Corp
83 Acushnet Ave, Springfield, MA 01105
Email: contact@blackhawkpaintingcorp.com